Cancellation Policy
We want your booking experience to be straightforward. Here is exactly how our cancellation policy works.
At a glance
Free cancellation
Full refund
Cancel 5 or more days before your check-in date and receive a full refund — no questions asked.
Non-refundable
No refund
Cancellations made within 5 days of check-in are not eligible for a refund.
Cancellation timeline
| When you cancel | Refund | Processing time |
|---|---|---|
| 6+ days before check-in | 100% refund | 3–5 business days |
| 5 days before check-in | 100% refund | 3–5 business days |
| 4 days before check-in | No refund | — |
| Day of check-in | No refund | — |
| No-show | No refund | — |
How to cancel
To cancel your booking, send an email to info@nordnest.fi with the subject line Cancellation — [your booking number].
Please include your full name and the booking number found in your confirmation email. We will confirm the cancellation by email within a few hours.
The cancellation date is the date and time we receive your email, measured against the check-in date in your local timezone (Europe/Helsinki).
How refunds are processed
Eligible refunds are returned to the original payment method (credit/debit card) used at booking. Refunds are initiated within 1–2 business days of confirming the cancellation and typically appear on your statement within 3–5 business days, depending on your bank.
We do not charge any processing fee for eligible refunds. If you paid via Stripe, the full amount originally charged is refunded.
Exceptional circumstances
In cases of genuine force majeure — such as a declared natural disaster, government-mandated travel ban, or a serious medical emergency — we will review cancellation requests on a case-by-case basis outside the standard policy.
To request an exceptional cancellation, email info@nordnest.fi with supporting documentation. We will respond within 24 hours.