Terms of Service

A binding contract is formed when you submit a booking and payment is successfully processed by Stripe. You will receive a booking confirmation email containing your booking number.

All prices are displayed in Euros (EUR) and include VAT at the applicable Finnish rate. A one-time cleaning fee is charged at booking and is displayed before payment.

Payment is collected in full at the time of booking. We do not offer pay-later or instalment options.

For stays of 7 nights or more, a weekly discount may be applied automatically. For stays of 30+ nights, contact us for a bespoke rate.

Check-in time: 15:00 (3:00 pm) on the day of arrival.

Check-out time: 11:00 (11:00 am) on the day of departure.

Early check-in and late check-out may be available on request and subject to availability. They cannot be guaranteed and must be agreed in writing with NordNest before arrival.

Check-in instructions, including the property address and door code, are sent by email 24 hours before the scheduled check-in time. The properties operate a contactless, self-check-in system.

Guests are responsible for the proper use and care of the property and all its contents during their stay. Guests agree to:

• Treat the property and its furnishings with care and respect.
• Report any damage or malfunction promptly to info@nordnest.fi.
• Leave the property in a reasonably clean and tidy condition at check-out.
• Comply with all building rules, including quiet hours and waste disposal instructions provided in the apartment guide.
• Provide their full name and date of birth, as required by the Finnish Accommodation Act 308/2016 (majoitusliikeasetus).

While we do not typically collect a security deposit upfront, guests are financially liable for any damage caused during their stay that exceeds normal wear and tear.

If damage is discovered after check-out, we will notify the guest by email with a description and cost estimate. Charges will be applied to the original payment method via Stripe. We will always provide a reasonable opportunity to discuss any claim before processing a charge.

Our full cancellation policy is described on the Cancellation Policy page. In summary: cancellations 5 or more days before check-in receive a full refund; cancellations within 5 days of check-in are non-refundable.

To cancel, email info@nordnest.fi with your booking number.

NordNest is not liable for any indirect, incidental, or consequential loss or damage arising from your stay, including but not limited to: loss of personal belongings, personal injury caused by your own negligence, or disruption due to circumstances beyond our control (weather, utility outages, building maintenance).

We maintain appropriate property insurance. Guests are strongly advised to obtain travel insurance covering cancellation, medical expenses, and personal liability before travel.

Our maximum liability to any guest shall not exceed the total amount paid for the booking in question.

These Terms are governed by Finnish law. Any disputes that cannot be resolved amicably shall be submitted to the District Court of Oulu (Oulun käräjäoikeus) as the court of first instance, or to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta) for consumer disputes.

This platform operates in compliance with the Finnish Accommodation Act 308/2016, the EU Package Travel Directive, and applicable EU consumer protection regulations.